A Dutch scrap processing company has a language strategy with as main components:
- for work on the list "dangerous work" it is mandatory to speak Dutch or German
- if you don’t speak Dutch, you have to be able to read and write; this is tested
- the work instructions and safety instructions are available in 6 languages
What is your approach? Probably you work with interpreters, translations, visual language, language training and language requirements. What works and are other solutions available?
Would you like to discuss your language policy? Then contact Jeannette Paul.
In a customized workshop you determine jointly what you stand for, where you are going and what approach brings you there. The workshop works as an accelerator; the workshop leader feeds the group with recognizable dilemmas, relevant knowledge and useful tools. Interested? Then contact Jeannette Paul.
If you need a solution for your project, business, or organisation right now, Global Work Talk can help you to develop a specific approach or tools that you can start using right away. Call Jeannette Paul on +31 6 55175627 or ask her to sit down and discuss your situation over a cup of coffee:
Risks and language needs determine solutions
Discussions, reading work instructions, writing reports...the language needs for the work determine the necessary language skill level of the worker. The safety risks involved if the required language skill level is lacking differs by work situation. Miscommunication during work that involves the operation of machinery will have different consequences than miscommunication about office cleaning. It also calls for different measures to be taken. Find out more about the language needs in different work situations with the Basic Language Skills Assessment Guide of the Dutch Reading & Writing Foundation (only available in Dutch as Beoordelingswijzer)
More than language ...
Global Work Talk focuses on the impact of language differences. Of course, other factors may influence the safe and productive work by foreign speakers, such as nonverbal communication, cultural differences and the (vulnerable) position on the labour market. Consider reading the article by Sargeant & Tucker (2009).